RETURN & EXCHANGE POLICY

We want you to be happy with your order. Please read our policy carefully below.

CASE 1: MISSING OR DAMAGED ITEM

• You must contact us within 24 hours of receiving your order. After this window, we will not be able to assist with missing or damaged item claims.
• You must provide a clear unboxing video that clearly shows the package being opened and the damaged or missing item.
• If the video does not show a proper, uninterrupted unboxing, or if no video proof is provided, we will not be able to process your claim.
• If your claim is approved, we will cover the shipping cost and resend the correct item to you at no extra charge.

CASE 2: WRONG SIZE OR CHANGE OF MIND

• If you ordered the wrong size or simply changed your mind, you may exchange the item within 7 days of receiving it.
• In this case, shipping charges will be paid by you.
• The item must be unused, unworn, and in its original condition (including original packaging and tags, if applicable) to be eligible for exchange.
• Your item will be replaced only — you may choose a different design or size.
• We do not offer refunds in either of the above situations (wrong size or change of mind).

Note: Claims that don't meet the above conditions may not be accepted. If you have any questions, feel free to contact us before placing your order or immediately after receiving your package.

Thank you for your understanding and cooperation.

Hanaccessories Customer Support 🤍